How to provide large files to Red Hat Support

Red Hat solution URL : https://access.redhat.com/solutions/2112

레드햇에 기술문의 등록 시 vmcore , rhev logcollector , large sosreports 등 큰 파일을 첨부 할시 웹 화면에 있는 파일 첨부로는 첨부가 안되어 따로 업로드를 진행 해야 한다.

업로드 경로 : dropbox.redhat.com

FTP 이용 전송 방법

* FTP 로그인
로그인시 ID 는 무조건 anonymous 로 하여야 하며 패스워드는 레드햇 서브스크립션 계정의 사용자 정보에 있는 이메일 계정으로 접속해야 한다.
< 예시 >
사용자(origin-dropbox.redhat.com:(none)): anonymous
암호: test@example.com

$ ftp dropbox.redhat.com
origin-dropbox.redhat.com에 연결되었습니다.
220-+---------------------------------------------------------------+
220-|        Welcome to Red Hat Global Support Services FTP!        |
220-|                                                               |
220-|     Please note: the "ls" command is disabled by design.      |
220-|     You will receive this error if you attempt to run "ls":   |
220-|                                                               |
220-|      ls: 550 Permission denied.                               |
220-|                                                               |
220-|  If you are uploading a file for Technical Support, you       |
220-|  must include your support ticket number in the filename      |
220-|  and inform your technician of the upload. Files with names   |
220-|  that do not follow this convention, such as vmcore or        |
220-|  vmcore.gz will be deleted.                                   |
220-|                                                               |
220-|  To upload a core successfully, please do the following:      |
220-|                                                               |
220-|  ftp> cd incoming                                             |
220-|  ftp> put [casenumber]-[file]                                 |
220-|                                                               |
220-|     - Active and passive transfers are supported.             |
220-|     - Upload resume is supported.                             |
220-|     - Explicit SSL (FTPES) is supported.                      |
220-+---------------------------------------------------------------+
220
200 Always in UTF8 mode.
사용자(origin-dropbox.redhat.com:(none)): anonymous
331 This FTP server is anonymous only.
암호: 

* /incoming 디렉토리로 이동

ftp> cd incoming
+---------------------------------------------------------------+
|        Welcome to Red Hat Global Support Services FTP!        |
|                                                               |
|     Please note: the "ls" command is disabled by design.      |
|     You will receive this error if you attempt to run "ls":   |
|                                                               |
|      ls: 550 Permission denied.                               |
|                                                               |
|  If you are uploading a file for Technical Support, you       |
|  must include your support ticket number in the filename      |
|  and inform your technician of the upload. Files with names   |
|  that do not follow this convention, such as vmcore or        |
|  vmcore.gz will be deleted.                                   |
|                                                               |
|  To upload a core successfully, please do the following:      |
|                                                               |
|  ftp> cd incoming                                             |
|  ftp> put [casenumber]-[file]                                 |
|                                                               |
|     - Passive transfers are supported, if you require active  |
|       transfers please connect to origin-dropbox.redhat.com   |
|     - Upload resume is supported.                             |
+---------------------------------------------------------------+
250 Directory successfully changed.
ftp>

* passive 모드 설정

리눅스에서 접속하여 사용시

ftp> passive
Passive mode off.
ftp> passive
Passive mode on.
ftp>

윈도우에서 접속하여 사용시

ftp> literal pasv
227 Entering Passive Mode (xxx,xxx,xxx,xxx,xxx,xx)
ftp>

* 파일 업로드

ftp> put [filename]

아래와 같은 메세지가 출력됬을 경우 업로드 종료

ftp> bye
221 Goodbye.
로그인하면 댓글을 남길 수 있습니다.
  • red_hat_기술문의_등록시_큰_파일_업로드.txt
  • 마지막으로 수정됨: 2016/02/04 16:20
  • 저자 zzung